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100 Series /C230 chipset compatibility issues with Windows 7?

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Hi,

Ive stared experimenting a problem when I first bought a hdmi to usb 3 video capture card (magewell dongle) and it dropped frames.

I have a really fast pc so I thought it was bad luck and ask for a change.

The second unit also had the same issue, so Ive reached magewell support and they told me their technician suspect there is some compatibility issues between Win7 and my Chipset 100 / C230.

 

I would like to know if there is actually a known compatibility issue between Win7 and C230 that may cause a video card using 3.0 ports present this kind of malfunction, and if it is, if there is something I can do to fix it, like update bios or something else

Ive struggling with this for more than 16 months and could not solve it yet.

I would appreciate any help on this.

Really thanks,

JC

 

My Specs

Intel i7 6700K CPU 4.0 Ghz

16 Gb RAM

Gtx 1070

SSD

USB 3.0 ports

Win7 / 64Bit Service Pack1


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