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Intel Rapid Storage Technology problems and DVD disappearing

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Sorry if this is a repost.

Thought I posted it but nothing showed up.

Sorry if Its delayed but I must have missed that little bit in the TOC if it said that new posts are delayed.

 

 

Windows 7 Home Premium, 64 bit

Gateway Laptop NV55C (I would upgrade ut currently not working so a major hardware upgrade is gonna have to wait

I've got the latest SATA AHCI Driver for my system according to Gateway.

As for the latest Intel RST software/drivers, I have version 9.6.2.1001 on the IAStorDataMgrSvc.exe file, which is the same version as the SATA drivers I found on the Gateway site.

 

Lately, the last few weeks, I have been having problem with my DVD drive disappearing.

In the Intel RST app, its shows my HD on Internal Port 0; and Internal Port 1 as empty.

I've only just checked this status after my DVD disappeared.

I'm guessing that my DVD is on Port 1 because I get a dialog popping up saying something about Port 1 being removed. Then my DVD drive is gone.

 

Intel_RST_Popup_001.gif

 

If I reboot, it comes back.

And it may stay for 5 minutes or 5 days (or more), then the DVD just disappears with the Intel RST popup.

It lasted 1 hour 12 minutes this time.

Last time, it lasted about 5 minutes.

 

I may not be doing anything particular, youtube, working (EagleCad and other Circuit board and schematic design software, and related utilities), general web browsing. Nothing special and nothing I haven't been doing for years.

 

I do Windows updates on a fairly regular basis (At least once every 2 week if not once a week)

This does kind of have me wondering if a recent Windows update broke something.

It would not be the first time I have seen that happen.

 

 

And as a side note, although its been 7+ years, I used to work in IT repairing pretty much everything, so I'm comfortable getting waist deep into the guts of anything computer related if need be.

 

 

System Report

 

System Information

OS name: Microsoft Windows 7 Home Premium

OS version: 6.1.7601 Service Pack 1 7601

System name: ROB-PC

System manufacturer: Gateway

System model: NV55C

Processor: GenuineIntel Intel64 Family 6 Model 37 Stepping 5 1.999 GHz

BIOS: InsydeH2O Version V1.05, ACRSYS - 1

 

Intel® Rapid Storage Technology

Kit installed: 9.6.2.1001

User interface version: 9.6.2.1001

Language: English (United States)

Intel AHCI controller: Intel(R) 5 Series 4 Port SATA AHCI Controller

Number of SATA ports: 2

Driver version: 9.6.2.1001

ISDI version: 9.6.2.1001

 

Device Information

Disk on port 0

Port location: Internal

Status: Normal

Size: 305 GB

Serial number: 58NSC2HCT

Model: TOSHIBA MK3252GSX

Firmware: LV010M

System disk: Yes

Password protected: No

Disk data cache: Enabled

Native command queuing: Yes

SATA transfer mode: Generation 1

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

 

Empty port

Port: 1

Port location: Internal

 

 

 

After a reboot, Port 1 shows this:

Disk on port 1

Port location: Internal

Status: Normal

Size: 0 GB

Serial number: UK71 857857

Model: MATSHITADVD-RAM UJ890AS

Firmware: 1.00

System disk: No

Password protected: No

Disk data cache: Disabled

Native command queuing: No

SATA transfer mode: Generation 1

Physical sector size: 0 Bytes

Logical sector size: 0 Bytes


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