I have a Dell Precision 7710 and the file, IntelPTTEkRecertification.exe, is freezing the computer lately (last month or so) randomly. Windows just freezes. Can't shut down, taskbar is frozen, Task Manager won't work. The only resolution is a power button hold shut down. The Event Viewer identifies that file as the culprit. From the Reliability Monitor I get the following. What do I do to resolve this?
Description
Faulting Application Path: C:\Program Files\Intel\iCLS Client\IntelPTTEkRecertification.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: IntelPTTEkRecertification.exe
Application Version: 1.45.447.1
Application Timestamp: 58b05d51
Fault Module Name: IntelPTTEkRecertification.exe
Fault Module Version: 1.45.447.1
Fault Module Timestamp: 58b05d51
Exception Code: c0000005
Exception Offset: 0000000000025aa3
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: e2d4
Additional Information 2: e2d406082a278a41507836c5886084a0
Additional Information 3: 925a
Additional Information 4: 925a9a512ae3efa61823ef92e9055d3e
Extra information about the problem
Bucket ID: 10229dc7e61d16d0aff04f9f655b15af (120749169589)