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Driver for controller with hardware device ID 8C31 failed. Unable to resolve error.

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Hi -

 

Can anyone help resolve this issue?  Device Manager shows "Universal Serial Bus (USB) Controller" listed under "Other devices" with a warning "There is no driver selected for the device information set or element."  I uninstalled it and ran "scan for new hardware".  System reinstalled it with same error message.  Tried "update driver" and that failed.  Right-clicked on device name > Properties:

Device Description:  Universal Serial Bus (USB) Controller
H/W ID:  PCI\VEN_8086&DEV_8C31&SUBSYS_05B71028&REV_05
               PCI\VEN_8086&DEV_8C31&SUBSYS_05B71028
               PCI\VEN_8086&DEV_8C31&CC_0C0330
               PCI\VEN_8086&DEV_8C31&CC_0C03
Config Flag: 00000040
                    CONFIGFLAG_FAILEDINSTALL

Location Information: PCI bus 0, device 20, function 0
Physical Device Object Name: \DEVICE\NTPNP_PCI0002

 

Checked System Information; results below:

Name Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02

Manufacturer Intel

Status OK

PNP Device ID PCI\VEN_8086&DEV_8C02&SUBSYS_05B71028&REV_05\3&11583659&0&FA

I/O Port 0x0000F070-0x0000F077

I/O Port 0x0000F060-0x0000F063

I/O Port 0x0000F050-0x0000F057

I/O Port 0x0000F040-0x0000F043

I/O Port 0x0000F020-0x0000F03F

Memory Address 0xF7316000-0xF73167FF

IRQ Channel IRQ 19

Driver c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 11/20/2010 10:23 PM)

 

Name ATA Channel 0

Manufacturer (Standard IDE ATA/ATAPI controllers)

Status OK

PNP Device ID PCIIDE\IDECHANNEL\4&7B377EC&0&0

Driver c:\windows\system32\drivers\atapi.sys (6.1.7600.16385, 23.56 KB (24,128 bytes), 7/13/2009 7:19 PM)

 

Name ATA Channel 1

Manufacturer (Standard IDE ATA/ATAPI controllers)

Status OK

PNP Device ID PCIIDE\IDECHANNEL\4&7B377EC&0&1

Driver c:\windows\system32\drivers\atapi.sys (6.1.7600.16385, 23.56 KB (24,128 bytes), 7/13/2009 7:19 PM)

 

Any idea what's causing this or how to fix it?

 

Thanking you in advance... 


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